Setting Clear Expectations for Employees (2023)

  • You should communicate expectations with your employees as clearly as possible.
  • You can use software designed to track productivity to see how your employees respond to your new expectations.
  • You should hone your expectations with employee feedback so that your expectations remain.
  • This article is for managers or project leads who want to set clearer guidelines for their teams.

Although no one likes a micromanager, most employees appreciate knowing they are on the right track. Setting expectations and communicating employee responsibilities to each new hire can have a long-lasting effect on your business. However, a study by Gallup shows that nearly half of all U.S. employees don’t know what’s expected of them at work.

The study’s authors believe that employees are less engaged at work when they do not have a clear understanding of what’s required of them. Previous Gallup research found that only 32% of U.S. employees and 21% of employees worldwide are engaged at work. While there are 12 elements of employee engagement, the study suggested that clear expectations could be the most foundational one. Knowing how to set these expectations can be the key to a productive workplace, and the in-depth guide below can help you learn how.

What are employee expectations?

Sadie Banks, assistant general counsel and human resources consultant at Engage PEO, said that, in addition to standard performance appraisals, there are many workplace factors in setting expectations.

“Industry expectations; internal and external company image; client, customer and vendor relationships; employee knowledge of products or services; company policies and performance; and even social media all play a part in setting expectations for employees,” said Banks.

Belinda Wee, an associate professor at Husson University’s School of Business and Management, said that every employee should expect to maintain the following behaviors in the workplace:

  • Displaying a positive and respectful attitude
  • Working with honesty and integrity
  • Representing the organization in a responsible manner
  • Performing their job to a reasonable, acceptable standard
  • Maintaining good attendance
  • Conducting themselves in a professional manner, even when off duty
  • Following set policies and procedures when dealing with problems or issues

Just as there are expectations for employee behavior, workers should expect certain behaviors and opportunities from their employers. Wee said that the following expectations are not only essential for employees to have for their management, but also required by law:

  • Proper training, support and leadership
  • Timely and accurate payment of wages
  • Safe and healthy working environments
  • Full disclosure and explanation of the job responsibilities, company policies and procedures
  • Regular feedback on performance from supervisors or managers

Additionally, Banks said that it is reasonable for employees to expect the following:

  • Access to the resources they need to perform their work tasks efficiently and properly
  • Fair and consistent communication and application of policies (e.g., performance, discipline, conduct) across the team
  • Credit and acknowledgment for work achievements

Each company may set additional expectations of their employees and provide more for them in return, but it is a give and take.

(Video) How to Set Clear Expectations for Your Team, Partners, Vendors, and Clients

“If the employer expects loyalty from their employees but does not reciprocate, this can be seen as unfair and unprofessional,” said Wee. “Dealing with employee expectations means the employees must be assessed objectively, reasonably and fairly.”

What are team expectations?

Most employees will find themselves working on a team at some point in their careers. Team expectations are similar to individual expectations, except that team expectations are something every team member should be accountable for while also holding others accountable.

Wee said that team expectations are not the same as team goals. Goals are typically tasks that need to be accomplished, whereas team expectations are for the behaviors that occur while the team accomplishes said tasks.

Wee said that established team expectations are necessary for the group to be productive and work cohesively. She listed these 10 team expectations that every team member should be accountable for:

  1. Respect each other, and be courteous and sensitive to everyone’s needs and concerns.
  2. Be accountable for your work.
  3. Be flexible about job and task assignments.
  4. Be willing to help each other instead of displaying an “it’s not my job” attitude.
  5. Ask for help when needed.
  6. Work safely together.
  7. Be open to constructive feedback without being defensive or negative.
  8. Be self-motivated and reliable.
  9. Share ideas for improvement.
  10. Be cheerful, positive and encouraging to other team members.

What are performance expectations?

It is important to set clear employee and performance expectations for each new person during the onboarding process. Be specific and clear as to what the expectations are and how you will measure them. Banks said performance expectations should be measured by the company and communicated by management or leadership.

“The overall purpose of having performance expectations is to move toward a specific company goal and create workplace accountability from one employee to another,” she said. “It is a method applied by a company to assess the progression and position expectations as performed by individual employees.”

Each employee also needs to understand the importance of their role and how their responsibilities impact their organization and department.

“Performance expectations go beyond a job description and include a range of expected outcomes – for example, the impact of the work on the organization, expectations on level of service rendered to clients and co-workers, and the organizational values demonstrated by the employee,” said Wee.

(Video) Setting Expectations As A Leader

Since an employee’s position affects their performance expectations, Wee created this table to illustrate the performance expectations for different job levels:

Position level of employee

Performance expectations

Senior-level manager or executive

Focus on departmental performances

Manager or supervisory position

Focus on unity and functional results of the work team

Professional or technical position

Focus on project-related performances

Individual contributor

Focus on assigned tasks and contributions to the work team

Major project member or departmental initiator

Focus on the major projects/departmental initiatives specifically

Some experts highly recommend using SMART (specific, measurable, achievable, realistic, time-bound) goals to set employee performance expectations. This will help you tailor your performance expectations to each individual.

Setting Clear Expectations for Employees (1)Key takeaway: Setting clear expectations is important for every level of a company and holds all employees accountable for their job responsibilities.

How do you communicate and manage expectations?

After you set clear expectations, there are a few steps you can actively take to communicate and manage them. Most importantly, communication of employee expectations should be as clear and specific as possible. For you to manage expectations, everybody needs to be on the same page regarding what is required of them.

When you meet with employees to communicate and manage expectations, Banks recommends that you always be clear on attainable objectives, provide an opportunity to ask questions and discuss the tools necessary to accomplish each task. It also helps to explain the purpose of each task and casually check in with your employees, showing them that you are reachable and attentive.

Wee recommends meeting with employees regularly to discuss ongoing projects and holding one-on-one meetings to display caring and professional leadership. However, since every employee is different, you may have to use different methods of communication to best reach each one. For example, some team members may prefer frequent face-to-face meetings, whereas others might prefer a more hands-off approach.

“To communicate and manage expectations effectively, it is important to know what is expected from the employees and teams and set realistic, reasonable tasks and deadlines,” Wee said. “The success of the organization hinges on having good communication practices, resulting in lower employee turnover.”

How do you measure employee performance?

After setting employee expectations, it’s important to monitor their performance to see if there are any gaps. If so, you can find out where the issue is and adjust your expectations accordingly.

(Video) Effective Leadership - Setting Expectations for Powerful Performance

There are a few ways to keep track of your employees’ productivity. Below are a few methods to help you choose one that best suits your managing style.

Employee monitoring software

Employee monitoring software can help managers directly observe the effects of their expectations on employees. Each program provides tools to extensively monitor employee behavior, including the websites they visit and the files they share.

Although evaluating employee performance is often done at a specific time of year, employee management tools can make it a continuous process. You can get real-time information about your team so that you can address any potential issues before they affect productivity.

Setting Clear Expectations for Employees (2)Tip: Not every employee monitoring software is built with the same features in mind; some will lead to better results in your workplace than others. Visit our employee monitoring software reviews page to find the program that works best for you. Read our full BambooHR review, our top pick for employee management, to get you started on your search.

Performance reviews

Many businesses hold periodic performance reviews to offer their employees feedback. Rather than criticizing an employee’s work, these reviews are about highlighting their strengths while working with them to improve on their weaknesses. That’s why the most effective performance reviews are two-way conversations in which the employee has a fair say.

Self-evaluations

Asking your team to track their productivity can be more effective than many managers assume. If your team is engaged with their work, they’ll likely be just as honest on a self-evaluation as you’d be when writing a performance review. Additionally, your employees might have greater insights than you into reasons for any dips in their performance.

Writing a self-assessment is pretty simple. All you need is a form with relevant job performance questions and a space for employees to provide their responses. You can leave room for multiple-choice answers, short open-ended answers or both. Prompting your employees to think about their performance can start a conversation about improvement.

Steps to set expectations for new and existing staff members

To improve the chances of employees meeting or exceeding your expectations, follow these steps when you plan and set them.

(Video) The RIGHT Way to Set Expectations With Your Team

1. Determine what your expectations are.

Before you can have a conversation with your staff members, you need to have a conversation with yourself and write down what your realistic expectations are. For example, you may expect staff members to do the following:

  • Complete projects within the given time frame
  • Have a positive attitude
  • Take initiative on starting new projects and coming up with new ideas that can benefit the company
  • Come to work on time
  • Follow the dress code
  • Remain professional at all times when communicating with clients and other staff members
  • Follow up with clients within two business days
  • Respect each other

2. Minimize confusion by making expectations clear.

Clear communication from leaders is imperative for success. If staff members don’t fully understand what you expect from them, it’ll be difficult for them to meet your expectations. You can do these things to make them clear:

  • Lay out exactly what your expectations are in paperwork for new hires.
  • Provide existing employees with a digital or print guide as an amendment to your employee handbook or their job responsibilities.
  • Don’t just hand staff members your expectations guide; meet with them to discuss what they are.
  • Address any questions employees have about your expectations.
  • Ensure they understand what your expectations are.

3. Let staff members know why your expectations are important.

When employees understand why expectations are important, it can help them see the bigger picture and feel like their role in the company matters.

  • Don’t just tell staff members what your expectations are; communicate why they are important.
  • Help staff members see how the company as a whole can benefit when they meet or exceed your expectations.
  • Beyond communicating the importance of your expectations, break down the “why” in as much detail as possible to minimize confusion.

4. Provide examples of why expectations are important.

Offer concrete examples as to why you’ve set certain expectations, and explain to your team how these expectations connect to the big-picture goals of the company.

  • Being on time for work ensures operations run smoothly.
  • Adhering to the dress code casts the company in a professional light among customers.
  • Displaying a positive attitude at work helps employees deal with stress and keeps morale up.

5. Get an agreement and commitment.

Formalize the expectations by requiring employees to sign off on them. When employees sign off on your expectations, it makes them feel more serious. In the event they don’t meet your expectations, you will have the documentation to hold them accountable and make a case as to how they have fallen short of the agreement.

Setting Clear Expectations for Employees (3)Tip: Don’t be discouraged if your first set of expectations doesn’t result in a notable improvement in employee performance. Additional employee feedback can help you figure out how to hone your guidelines until everyone is on the same page.

Expectations are the first step to success

Morale is important to a functioning workplace, and employees knowing what’s expected of them on a daily basis is important for morale. Clearly communicating your expectations as a manager can help employees better understand your company’s goals and work toward them more effectively. Without those expectations outlined from the beginning, you run the risk of miscommunication and low employee engagement. But when everyone is on the same page, your company can run like a well-oiled machine.

FAQs

Why is it important to set clear expectations at work? ›

Why are expectations important in the workplace? Plain and simple – job expectations and role definition will keep your employees focused. This will prevent them from getting off track and wandering off task, and will ensure that they produce outcomes on a regular basis.

What does setting clear expectations mean? ›

For leadership, setting and managing clear expectations means communicating what your team can expect from you, what level of support they'll have, and what their goals are. Setting expectations is an ongoing process, because both customer and employee situations are always fluctuating.

How will you set clear goals and expectations? ›

15 smart strategies for setting clear employee expectations
  1. CONNECT OBJECTIVES TO ORGANIZATIONAL GOALS. ...
  2. ALLOW FOR FEEDBACK AND DIALOGUE. ...
  3. SET EXPECTATIONS BASED ON RECIPROCITY. ...
  4. SET EXPECTATIONS DOWN IN WRITING. ...
  5. GET TO KNOW EACH EMPLOYEE'S SKILL SET. ...
  6. PROVIDE TIME AND RESOURCES, AND HELP THEM PRIORITIZE TASKS.
3 Dec 2021

How can I set clear and high expectations? ›

How to set high Expectations for Students
  1. Teach about Growth Mindsets. ...
  2. Focus on Effort, not Excellence. ...
  3. Ask Students to Try Again. ...
  4. Express Unconditional Positive Regard. ...
  5. Provide Difficult but Achievable Tasks. ...
  6. Identify Causes of Poor Quality Work. ...
  7. Be a Role Model. ...
  8. Only Praise Behaviors that are Praise-Worthy.
25 Jun 2019

Why clear expectation is important? ›

Communicating expectations in a clear way enhances relationships because your team is confident in their manager and can react and communicate directly in all aspects of their position. This clarity prevents employees from having to do rework or getting blamed for not meeting unclear or changing expectations.

How do you answer what are your expectations? ›

Answer directly with specific details

If the interviewer is asking about your prior job expectations, identify a specific scenario that shows how you met or exceeded expectations. If the interviewer is asking what you expect from them, briefly explain why the factors you choose are important to you.

Why is it important to set clear purpose goals and expectations for a team? ›

Setting goals not only communicates expectations, but also helps your team understand their impact on the bigger picture. This leads to higher engagement, motivation, and productivity — which in turn helps fuel company growth.

What are examples of work expectations? ›

You are expected to:
  • Be here on time for your scheduled hours of work. ...
  • Be here for all scheduled hours of work. ...
  • Plan for scheduled absences ahead of time. ...
  • Work during all of your scheduled hours. ...
  • Dress appropriately for the workplace. ...
  • Be courteous at all times. ...
  • Maintain a positive, helpful attitude.

What is your expectation in our company best answer? ›

Best answer for what are your expectations from the company: I will work for the company's goals and targets and in return, I expect to grow professionally in my career path with the company. What are your expectations in a company where you would like to work for?

What are some examples of expectations? ›

The company has expectations of making a profit next year. I saved the files in the expectation that they would be useful in the future. There is widespread expectation that the strike will be settled soon. The crowd waited in expectation of her arrival.

How do you share expectations with your team? ›

Tell employees what they can expect from you and what you consistently strive to deliver. Be as specific as possible and discuss what each expectation looks like. Share what you expect of employees, and ask them to consistently deliver as well.

What expectations should I have of my employees? ›

Employers often expect their employees to be respectful, hardworking and a team player. Employer expectations can have several benefits, like keeping employees focused and motivated to stay on task.

Which of the following is the best way communicate expectations to employees? ›

How to communicate expectations with your team
  1. Outline your expectations. ...
  2. Explain the importance. ...
  3. Put yourself in their perspective. ...
  4. Consider past actions. ...
  5. Meet with employees regularly. ...
  6. Get a detailed commitment. ...
  7. Provide helpful resources. ...
  8. Check in with employees.
26 Apr 2021

What is the purpose of workplace expectations? ›

Employers value employees they can trust and who exhibit loyalty to the company. And loyalty can be a two-way street. Employees today want to feel a sense of satisfaction in their jobs and will do a good job when they feel that their employer is fair and wants to see them succeed.

Why is it important to set clear and realistic goals? ›

Why is it important to set realistic goals in life? Having realistic goals helps us get to our objectives faster, keeping us motivated and focused on the road to them. It builds confidence and self-esteem in our abilities.

How do you write your performance goals and expectations? ›

You can use the SMART method of setting goals to ensure that employee performance goals are specific, measurable, achievable, relevant and time-bound. Each goal should clearly tell the employees what they are expected to achieve and within what time frame.

What are good expectations? ›

10 Simple Expectations That Great Teams Have of Their Leaders
  • Clarity. Clarity of goals and objectives is essential for success. ...
  • Opportunity. ...
  • Involvement. ...
  • Keep Commitments. ...
  • Consistency. ...
  • Respect. ...
  • Honesty. ...
  • Praise.
20 Dec 2016

What is meant by employee expectations? ›

Employee expectations are the things that employees expect of an organization, team or role, and they're usually the basis for employee satisfaction or dissatisfaction.

What are the 3 things you expect from your employer? ›

They have basic job expectations including fair treatment, a safe working environment and the inspiration to become fully engaged in their work.

How do you implement Great expectations? ›

This workflow guide will outline the main steps required to successfully use Great Expectations in a hosted environment.
  1. Step 1: Configure your Data Context. ...
  2. Step 2: Create Expectation Suites and add Expectations. ...
  3. Step 3: Run validation. ...
  4. Step 4: Use Data Docs.

How do you get employees to work together? ›

8 Useful Ways to Enhance Teamwork in the Workplace
  1. Build diverse and inclusive teams.
  2. Clearly define roles and responsibilities for every team member.
  3. Build trust within the team.
  4. Encourage clear, frequent communication.
  5. Give teams autonomy in decision-making.
  6. Manage team meetings wisely.
16 Jun 2022

How do you meet expectations at work? ›

Here are five tips to help you meet and exceed expectations in your job:
  1. Know what's expected of you.
  2. Create your own high standards.
  3. Be self-motivated.
  4. Sharpen your skills.
  5. Differentiate yourself from your peers.
20 Apr 2021

What are 5 points you need to consider to ensure effective communication? ›

These 5 skills are absolutely necessary for successful communication in the workplace or private life.
  • Listening. Listening is one of the most important aspects of communication. ...
  • Straight talking. ...
  • Non-verbal communication. ...
  • Stress management. ...
  • Emotion control.

How do you set clear performance objectives for employees? ›

Defining good performance objectives
  1. Specific: Set clear expectations—as specific as possible. ...
  2. Measurable: Make items as quantifiable as you can. ...
  3. Achievable: Determine how you're going to accomplish the goal, as the end does not always justify the means.

How do you list an employee expectations? ›

You are expected to:
  1. Be here on time for your scheduled hours of work. ...
  2. Be here for all scheduled hours of work. ...
  3. Plan for scheduled absences ahead of time. ...
  4. Work during all of your scheduled hours. ...
  5. Dress appropriately for the workplace. ...
  6. Be courteous at all times. ...
  7. Maintain a positive, helpful attitude.

How do you set goals for employees examples? ›

Examples of performance goals for employees
  1. I will increase my daily sales calls by 20% by the end of the month.
  2. I will be in charge of producing the social media strategy for the next quarter.
  3. I will volunteer to run at least one team meeting before the end of the quarter.
20 Apr 2021

How do you write clear goals and objectives? ›

5 Steps to Writing Clear and Measurable Learning Objectives
  1. Identify the Level of Knowledge Necessary to Achieve Your Objective. ...
  2. Select an Action Verb. ...
  3. Create Your Very Own Objective. ...
  4. Check Your Objective. ...
  5. Repeat, Repeat, Repeat.
5 Jun 2022

What are examples of expectations? ›

The company has expectations of making a profit next year. I saved the files in the expectation that they would be useful in the future. There is widespread expectation that the strike will be settled soon. The crowd waited in expectation of her arrival.

What are employee needs and expectations? ›

In the modern business landscape, employees expect to be treated with respect, to be paid equitably, to trust and be trusted by the people they work with, to feel job security, and to have opportunities to use their skills and abilities in their work.

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