IT Management & Governance Cobit Framework (2024)

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The overall success of an IT department will depend on the strength of its underlying core processes. Improving your processes means that you spend less time fighting fires and more time delivering exceptional business value.

45 comprehensive, connected methodologies
for improving core IT processes.

Click any process below for more details.

Strategy & Governance

IT Governance - EDM01
IT Strategy - APO02
Performance Measurement - MEA01
IT Management and Policies - APO01
Innovation - APO04
Stakeholder Relations - APO02 EDM05

Financial Management

Business Value - EDM02
Cost and Budget Management - APO06
Vendor Management - APO10
Cost Optimization - EDM04

People & Resources

Human Resources Management - APO07
IT Organizational Design - ITRG01
Leadership, Culture, and Values - ITRG02
Knowledge Management - BAI08

Service Planning & Architecture

Enterprise Architecture - APO03
Service Management - APO09
Quality Management - APO11
Manage Service Catalogs - ITRG03

Infrastructure & Operations

Security & Risk

Security Strategy - APO13
Security Management - DSS05
Business Process Controls and Internal Audit - DSS06 MEA02
Risk Management - EDM03 APO12
External Compliance - MEA03
Business Continuity - DSS04
Disaster Recovery Planning - DSS04

Apps

Application Portfolio Management - ITRG04
Enterprise Application Selection and Implementation - BAI03
Application Development Throughput - BAI03
Application Development Quality - BAI07
Application Maintenance - ITRG05

Data & BI

Business Intelligence and Reporting - ITRG06
Data Architecture - ITRG07
Data Quality - ITRG08

PPM & Projects

Portfolio Management - APO05
Project Management - BAI01
Requirements Gathering - BAI02
Organizational Change Management - BAI05

Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.

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IT Management and Governance Diagnostic

Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.

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Small Enterprise Management

Focus on the 18 core processes that matter most to Small Enterprises and get the data you need to start improving. You will get a customized report highlighting your organization’s most pressing process needs.
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Launch Small Enterprise Diagnostic Now Download Small Enterprise Sample Report

Understand Your IT Department’s Strengths & Weaknesses With the IT Management & Governance Diagnostic

Step 1

Understand Your Department’s Strengths & Weaknesses

Once a year, take a step back from IT's day-to-day operations and look at the big picture.

Understand your team's perception of each process' importance and effectiveness.

Build your framework for managing and improving the IT department over the long term.

Step 2

Prioritize Your Key IT Processes & Build an Improvement Roadmap

Cut through the noise: uncover the IT processes that really matter in building your world-class IT department.

Align your team behind achieving your vision, communicating the rationale behind your decisions.

Prioritize quick wins to show your stakeholders that rapid improvement is a priority.

Step 3

Establish Clear Ownership of Core IT Processes

Use our scripted ownership exercise to make your next IT leadership team meeting exciting and effective.

Ensure that every IT process has clear ownership and accountability.

Balance responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.

Step 4

Empower Your Team With a Training & Development Plan for Process Owners

Engage your team by communicating how their efforts will contribute to your organization’s big picture.

Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.

Provide your team with the tools and best practices they’ll need to learn skills and drive improvement for the team.

Manage & Measure Your Team’s Results in One Place

Activities

Use a COBIT activity framework to map out your department’s activities for each key IT process. Get process owner and team evaluations of current maturity and plan for future improvements. Clearly see improvements by process areas and which activities are required next to achieve success.

Metrics Premium Users Only

A series of live dashboards for measuring and managing key metrics across each IT process. Use team-level access to keep your IT managers accountable for tracking key metrics to streamline performance management. Fully customize areas, processes, and metrics tracked so that they fit your IT Organization.

Need quick results?

Book a 5-day workshop on any process from the IT Management & Governance Framework.